Refund Policy

Version 1.0 — Effective November 2025

At Softenify, we care deeply about clarity, fairness, and emotional safety — while also protecting the space we’re building together.
This Refund Policy is designed to be warm and human, but also deeply protective and compliant across global laws.

We kindly ask you to read it carefully before purchasing any Softenify product or membership.

1. DIGITAL PRODUCTS (NON-REFUNDABLE)

Digital products cannot be refunded under any circumstance once delivered.

This includes:

  • ebooks

  • PDF guides

  • worksheets

  • templates

  • digital bundles

  • downloadable rituals

  • journals, checklists, trackers

  • any file delivered instantly or via email

This also includes Softenify – The 30-Day Light Mind Reset™ (the “30-Day Program”), where the main purchased item is the PDF guide with access instructions.

1.1 Instant Access = Deemed Consumption

By completing checkout, you agree to:

  • receive immediate access

  • waive the 14-day withdrawal right (EU/UK)

  • acknowledge that the product is considered consumed upon delivery of the download link

Opening the file, clicking the link, or accessing the content is legally final and non-refundable.

1.2 Email Delivery Issues

If you mistype your email address or messages are filtered to spam, this does not qualify for a refund.

We will carefully re-send your files so you regain access.
Refunds are not available in these cases.

1.3 30-Day Program — Time to Join & No Refunds

For Softenify – The 30-Day Light Mind Reset™, you first receive a PDF file with instructions and a link to create your Program Space account in Circle.

You must create your Program Space account within 72 hours of purchase.

After this time:

  • Program Space access may no longer be available, and

  • your purchase is considered fully delivered and non-refundable,

because your digital product (the PDF with instructions) has already been provided.

2. PHYSICAL PRODUCTS

Softenify currently does not offer physical products.

If physical items are introduced in the future, their return eligibility will be clearly stated on the product page and governed by applicable consumer law.

3. PROGRAMS & COMMUNITY ACCESS

3.1 30-Day Program and Community Access (Non-Refundable)

At this time, Softenify offers structured access through The 30-Day Light Mind Reset™.

The main purchased item is the PDF guide with instructions.
Access to the Program Space in Circle is an integral part of the Program, delivered as described in the Terms & Conditions.

Non-participation, incomplete participation, or unused days do not qualify for refunds or partial refunds.

3.2 Removal for Community Guidelines Violations

Users may be removed from any community space for:

  • harassment

  • unsafe or harmful advice

  • spam

  • inappropriate or unethical behavior

  • violating emotional or wellness boundaries

  • unauthorized sharing of Softenify materials

If removal occurs:

  • no refund will be issued

  • all access ends immediately

This does not change the non-refundable status of the 30-Day Program described above.

3.3 Future Programs or Memberships

If Softenify offers additional paid programs or paid memberships in the future, their refund rules will be clearly stated on the relevant product page and will apply only to that specific purchase.

The 30-Day Program remains governed by Sections 1 and 3 of this policy.

4. SUBSCRIPTIONS (IF INTRODUCED)

If subscription-based products are introduced:

  • subscriptions renew automatically until cancelled

4.1 Cancellation

You may cancel at any time.
Cancellation stops future renewals only and does not refund past charges.

4.2 Non-Refundable Billing Cycles

Completed billing cycles are non-refundable.

4.3 Refund Abuse Protection

Softenify may deny refunds and restrict accounts in cases of:

  • serial refunding

  • chargeback fraud

  • excessive disputes

  • unauthorized sharing of materials

5. DAMAGED OR DEFECTIVE DIGITAL ACCESS

If you experience a genuine technical issue preventing access, please contact us so we can restore access.

Digital content itself is not considered “defective” due to dissatisfaction, personal preference, or lack of expected results.

6. ORDER CANCELLATIONS

6.1 Digital Products

Digital products cannot be cancelled once the download link is sent.

6.2 Programs

Programs cannot be cancelled once access is delivered.
For the 30-Day Program, access is considered delivered when the PDF with instructions is sent or made available for download.

7. ACCESS LOGGING & FRAUD PREVENTION

Softenify may use secure analytics to confirm:

  • link openings

  • file downloads

  • login activity

  • content access timestamps

This protects against fraudulent refund claims and aligns with global digital content laws.

8. CURRENCY, TAXES & EXCHANGE RATES

Refunds (where legally required) are processed:

  • to the original payment method

  • in the original currency

Softenify is not responsible for:

  • currency fluctuations

  • bank conversion fees

  • non-refundable payment processor fees, where permitted by law

9. CHARGEBACK POLICY

Unjustified chargebacks may result in:

  • account suspension

  • loss of access

  • permanent removal from the community

  • reporting to payment processors and fraud protection systems

We always encourage contacting us first — we’re here to help.

10. COUNTRY-SPECIFIC RIGHTS

Nothing in this policy removes your mandatory consumer rights under the laws of:

  • the EU & UK

  • Australia

  • New Zealand

  • Canada

  • U.S. state consumer laws

  • Thailand, Singapore, Japan, and Korea

This policy is structured to comply globally while remaining consistent and fair.

11. BINDING ARBITRATION (U.S. CUSTOMERS ONLY)

U.S. customers agree that disputes will be resolved through individual arbitration under the AAA Consumer Arbitration Rules.

No Class Actions

You waive the right to participate in:

  • class actions

  • class arbitrations

  • representative actions

12. CONTACT

For refund or order questions, contact us at:

Email: softenify@softenify.com

We aim to respond within 14 business days.

Gentle Closing Note

We truly hope your Softenify experience brings more clarity, calm, and lightness into your days. If anything feels unclear or heavy, please write to us — we will always respond with care and honesty.